F.A.Q

General

What justifies our prices?

Kaparda offers pieces designed by a talented stylist that are always on the cutting edge of trends. To achieve the desired result, each collection requires careful thought and several weeks of work. Every detail is designed to showcase our customer. We also offer a complimentary alteration so the garment fits as well as possible.

Furthermore, Kaparda ensures its customers stand out through the originality of each piece, as well as the exclusivity they enjoy since our collections are sold in limited quantities. Our house sets itself apart from major textile brands through constantly changing designs produced in small quantities. Our goal is to avoid the consumer-driven mindset while still offering quality and exceptional pieces.

By working with fine materials (silk, cotton, wool, etc.) and organic fabrics, we also ensure a garment that is distinguished, high-quality, and environmentally friendly.

What is Kaparda’s commitment to quality & sustainability?

 

Our quality commitment translates into durable pieces thanks to fine materials and sturdy stitching. By giving your garments proper care, you extend their lifespan, and they will keep their beauty and shine for years to come.

Additionally, alterations are complimentary even after the garment has already been worn. If the item is accidentally damaged, it can be returned to our workshop. Kaparda offers free repairs, such as re-stitching or replacing a button or zipper, if needed¹.

Our craftsmanship and the resulting quality are explained in more detail in the “Craftsmanship” section.

What is Kaparda’s environmental commitment?

Our environmental commitment is backed by several of our certifications: GOTS, GRS, REACH, OEKO-TEX, etc.

Our zippers and buttons are made from recycled materials.

To learn more, visit the “Craftsmanship” page, particularly the section on our environmental commitment.

What is Kaparda’s privacy policy?

KAPARDA PARIS Publications is committed to respecting the confidentiality of email messages it receives from users.

To provide its online services, KAPARDA PARIS collects a certain amount of personal data. In accordance with Article 34 of the French Data Protection Act of January 6, 1978, amended in 2004, users have the right to access, modify, rectify, and delete data concerning them.
To exercise your rights, you can:

• Request access to your personal data at the following email address: contact@kaparda.fr using the email address you provided when signing up for our services. A single request is enough to access all your data held by Kaparda Paris.
• Request the deletion of your personal data.

You can also write to us at the postal address indicated at the end of this paragraph, stating the subject of your request. It must be signed and accompanied by a photocopy of an ID bearing your signature. The request must specify the address to which our response should be sent. We will respond within 1 (one) month of receiving your request.
KAPARDA PARIS

9, rue Anatole de la forge, 75017 Paris

All emails sent by Kaparda Paris include an unsubscribe link at the bottom, allowing you to unsubscribe with a single click. You can also unsubscribe by contacting us using the details above.

How can I stay up to date with Kaparda news?

We offer a monthly newsletter to keep you informed about Kaparda news. To subscribe, simply check the “Subscribe to newsletter” box when registering.

¹ : Labor is free of charge; however, buttons or zippers will be billed at cost price.

Your Account

How do I create an account?

We invite you to create an account so we can offer you a personalized service.

You can access it:

• via the shortcut by clicking the person-shaped icon at the top right;
• via the “My Account” section found at the bottom of the page;
• by searching “My Account” in the search bar at the top left.

Finally, you will also be able to register when checking out your cart. When you make a purchase from Kaparda, we ask you to sign up so we can better tailor our service to your needs.

Once you click on the “My Account” page, you will be able to either log in or register.

To create this account, certain requested information is required for registration to be valid: Last name/First name/Delivery address/Email address/Phone number.

We also invite you to provide additional information so we can serve you as best as possible.

Once the information is entered, you will receive a confirmation email. If not, please do not hesitate to contact us.

If you simply cannot manage to register, contact us and we will help you through the process.

What is a Kaparda account for?

A Kaparda account first and foremost lets you place orders on our online store. Without an account, it is not possible to order.

It also helps us get to know you better, and lets our customers, if they wish, receive updates about new collections. We will suggest pieces that might suit you. This also helps us advise you better if you call us with a question (about size, color, fit, etc.).

Additionally, if you need information about a previous purchase, you can access your order history through your account.

Finally, we offer gifts to our VIP customers for their birthdays and the year-end holidays. We also give them access to exclusive events.

What is a Kaparda VIP customer?

A VIP customer is someone who regularly shops with our house. In return, we want to offer additional services to thank them for their loyalty.

 

Your Order

What are the different delivery options?

We offer

How can I get help when placing an order online?

When placing an order, if you need any information, you can call us Monday to Saturday (between 10am and 7pm) at: or via email.

How can I cancel or modify my order?

For any order modification or cancellation, please contact us by email with your order number, first and last name, and details of what you would like to change or whether you wish to cancel entirely. In the event of a cancellation, we will process the refund once we have reviewed your request and you have received the confirmation email.

How can I check the availability of an item online or in-store?

To check an item’s availability, simply send us an email or contact us by phone.

 

Gifting at Kaparda

If I ship directly to the recipient’s address, can I add gift wrapping?

Yes, we offer the option to ship with gift wrapping. To take advantage of this option, simply email us your order number and let us know you would like gift wrapping. You can also contact us by phone. It is also possible to include a short note for the recipient.

Is it possible to get an invoice without prices?

We also offer this option. Simply let us know by email.

Will the recipient be able to exchange the gift?

Yes, we allow our customers to exchange their product using just the order number, first and last name, and the invoice (with or without prices). So whether the order is a gift or a personal purchase, the customer can exchange it within 30 days of the purchase date.

 

Payment

What payment methods are accepted on Kaparda.fr?

We offer two main online payment methods. First, you can pay by credit card if you have a VISA or MASTERCARD.

Is payment secure?

Yes, we guarantee that payment is secure when you order on www.kaparda.fr

 

Our Products

How many collections are released each year?

We offer two collections per year: autumn/winter and spring/summer. This allows us the time to work each collection as thoroughly as possible.

How do I take care of Kaparda products?

Care instructions for each Kaparda piece are specified on the product page. Depending on the materials and details, different care may be required.

Where can I repair or alter a Kaparda product?

For an alteration, you can bring your piece to our workshop free of charge. If you need to replace a button or any other component, you will need to pay the cost price of that item. However, labor is free.

If your Kaparda product is stained, we recommend visiting a dry cleaner from this short list: